• Do not use this mailbox for any other questions or messages: The mailbox can only deal with emails where the QDB name is used without permission by fraudsters. Other types of email cannot be actioned.
• It’s an automated mailbox so you won’t receive any personalised response: The only action we can take is to request the deletion of fraudsters’ email addresses and URLs. There may be delays as our partners process these requests.
• Never email us any personal or account information (including card details and logon information).

Make your password as secure as possible:

• Never let anyone else use your Internet Banking. Not even if you share a joint account. And never let anyone know your password or 2nd password (your 'memorable information').
• Use a different password for every website. If your data is stolen from any of the sites you use and your passwords are the same, criminals will try them on other accounts (like bank accounts). This is often referred to as a “hack” or a “data breach” in the news.
• Don’t use anything obvious. Choose carefully; don’t make it too short or easy. Don’t use your child or pet’s name, birthdays or anything else that can easily be guessed.
• Create a strong password. An easy way to create a strong password is to combine three completely unrelated words. For example: Radio, $rate and 48thstreet together make Radio$rate48thstreet. (But obviously, don’t use this specific example).
• Try not to write passwords down. If you have to – avoid writing them down in full, keep them in a safe place and don’t mention what they are for.
• Don’t recycle passwords. Like going from password2 to password3.
• Make it harder for criminals to access your computer, tablet and smartphone by protecting them with PINs and passwords. Use a different PIN and password for every device or for every site you visit.

Follow these simple tips to stay safe online:

• Always think twice before sharing information online. Could a criminal use the information to guess your passwords or commit identity theft?
• Set your account to private on social media such as Facebook, twitter. Don’t forget to check your privacy settings on websites like Facebook and Twitter regularly.
• Only connect on social media with people you know in real life. Remember that your friends’ real accounts might be ‘cloned’ by a fraudster. If you’re not sure, contact your friend directly.
• Check a person’s identity if you get a strange request on social media or by email. Remember that your friends’ real accounts might be ‘hacked’ by a fraudster. Don’t respond if you’re unsure who you’re talking to. Don’t send money or share your account details.